Seashells Mandurah FAQ

Why choose serviced apartments?

All of our apartments offer large, spacious living areas with separate bedrooms, bathrooms, a full kitchen and laundry. They offer a home away from home and are larger than an average hotel room, ideal for anyone who wants to have the facility to cook their own meals, or just additional space for the family.

Is linen provided?

Yes, all bed linen, pillows & towels are provided.

How often are the rooms serviced?

All apartments are fully self-contained and therefore are not serviced daily. However, if the duration of your stay with us is 7 nights or more, you will receive a full mid-week service. This includes a linen change and replenishment of all items.

Is there a cost for car parking?

There is ample parking at the property and is provided free of charge.

Is there a restaurant on site?

As our apartments are self-catering, we do not have a restaurant on site. There are nearby restaurants however. Further information is available at check-in.

What internet facilities are available?

Free WiFi is available to all Seashells guests with a daily allowance of 500mb (reset every 24 hours). Above this allowance, additional download charges will apply.

Once the allowance has been reached, guests have the option to wait until the new allowance period begins to continue with free WiFi access or purchase an enhanced WiFi package on a daily, weekly or monthly basis dependent on their usage requirements.

A maximum of 3 concurrent internet users/devices are permitted on the same account.

Full pricing information and instructions are available in the Guest Compendium within the apartments.

How far from the airport are you?

Perth Domestic Terminal is approximately 50 minutes drive and Perth International Airport a 40 minute drive, traffic permitting. Taxi fares are estimated at $120-$150 AUD one-way.

Do all apartments have ocean views?

No, only those apartments specifically booked as ocean views. One bedroom apartments do not have ocean views.

How many floors does the property have?

The main tower at the property comprises of six floors.

How do I confirm my booking?

For bookings made at the ‘Flexible’ and ‘Daily’ rates, the first night’s accommodation will be charged to the credit card provided as a deposit, the balance of your accommodation will be charged upon arrival.  Please note that for Peak Season dates and special events, full payment is required 21 days prior to arrival.

For all other rates and offers, payment in full is required at the time of reservation and will be charged to the credit card provided.

Please note all credit card transactions will incur a 1.5% fee when using Visa and MasterCard, and 3% for American Express and Diners.

How do I cancel my booking?

Cancellations will only be accepted on bookings made on the Flexible Rate and Daily Rate.

For bookings under the Seashells Daily Rate, cancellations must be received no later than 14 Days prior to arrival.  Initial deposit will be refunded less a $50 administration fee. Cancellations within 14 Days of arrival will be charged one night’s accommodation.

For bookings under the Flexible Rate, cancellations must be received no later than 72 hours prior to arrival.  Initial deposit will be refunded less a $50 administration fee. Cancellations within 72 hours of arrival will be charged one night’s accommodation.

Please note for bookings made on the ‘Flexible’ and ‘Daily Rates’ during peak season dates and special events, cancellations received outside of 21 days of arrival will be charged the cost of one night’s accommodation.  Bookings cancelled (or part thereof) within 21 days of arrival are non-refundable and non-transferable.

For all other rates, cancellations or refunds will not be accepted. Amendments are subject to approval and may incur a $50 processing fee.

Rates cannot be amended once bookings are confirmed and specials cannot be used in conjunction with any other offer.

What are the check in & out times?

Check in is at 2pm, check out at 10am

When is the reception open?

Reception hours are:
Monday to Sunday 8am to 6pm
Public Holidays 10am to 4pm

How do I check-in after hours?

Keys will be left in a secure late box at the main entrance, the code to access the box will be provided upon reservation confirmation.

What is required at check-in?

Where there is a balance of accommodation due, this must be paid upon check-in. All guests are also required to provide a valid credit card for pre-authorisation. Cash bonds will not be accepted.

Is there a day room rate?

Yes, subject to availability, 6pm check out is available at 50% of the daily room rate.

What is your extra person policy?

Room Capacities shown indicate the maximum number of guests permitted using existing bedding and they apply to both adults & children. In some room types an extra rollaway bed can be provided at a cost of $40 per night. Cots & Highchairs are provided free of charge.

What is your party policy?

Seashells properties encourage guests to enjoy their stay whilst keeping in the mind the enjoyments of others. We kindly ask that all guests are quiet by 10pm. Whilst guests can have visitors, we strictly prohibit parties in any of our apartments. Guests not adhering to this policy will be asked to leave the premises and may not be refunded.

How old do I need to be to stay?

Guests must be 18 years or over to book a room with Seashells, and must be a legal parent or guardian of the remaining guests, if they are under 18. Photo identification maybe requested upon check in.

When is the swimming pool and spa open?

Normal hours are 8am – 7pm daily (7am – 8pm during summer).

Do you allow pets?

No pets are allowed at the property.  Guide or assistance dogs are the only exception.