Seashells Terms and Conditions

Seashells Standard Terms & Conditions

The person making the reservation is deemed to have accepted all the following terms and conditions on behalf of the booked party.

Booking

  1. Prices shown are per room per night for the number of persons and dates selected. Additional guests where permitted, will be charged an additional nightly charge.
  2. All rates quoted are available at the time of booking or enquiry only. Rates are dynamic and subject to change on a regular basis.
  3. The booker should refer to the ‘Deposit and Payment Policy’ on the booking confirmation page for full details of the payment required to secure a booking.
  4. The booker should refer to the ‘Cancellation Policy’ on the booking page for full details on cancellation dates and applicable charges.  Any refunds approved will be processed less a $50 administration fee.
  5. Amendments are subject to approval and may incur a $50 processing fee.
  6. The rates cannot be amended once bookings are confirmed and specials cannot be used in conjunction with any other offer.
  7. For bonus night offers, all nights must be taken consecutively and a maximum of 2 bonus nights are offered.

Payment

  1. On completion of the booking, the applicable payment will be charged to credit card details provided.
  2. All credit card payments will attract a 1.5% surcharge. This includes Visa, MasterCard, American Express & Diners Club Cards.
  3. If the booker wishes to use a gift voucher, the voucher number must be entered in the gift voucher field on the payment page. This notifies the property of the intention to use the gift voucher towards the booking.
  4. Acceptance of the gift voucher entered on a reservation as payment is subject to final verification by the property upon receipt of the booking.
  5. The original Gift Voucher must be presented to the front desk upon check-in.  If the voucher cannot be produced upon check-in, then payment of the total amount indicated on the booking page must be made for the accommodation booked.

General

  1. A confirmation email will be forwarded to you once your booking is complete; it is the guest’s responsibility to advise the property should they not receive written confirmation and to read carefully to ensure their booking is correct.
  2. Check in time at all properties is 1400 and check out at 1000. Early check in and late check-out are at the discretion of the property and must be requested on the day applicable. There will be no refund for early check out and a late checkout fee may apply if a property is not vacated prior to arranged check-out time.
  3. A pre-authorisation of your credit card is required at check-in; cash bonds will not be accepted. The $ value of the pre-authorisation may vary dependent on length of stay, method of payment or at management’s discretion.
  4. All guests under the age of 18 must be accompanied by a parent or guardian. The hotel reserves the right to refuse bookings where there is not a registered guardian accompanying minors.
  5. Whilst we attempt to satisfy all special requests we are unable to provide a guarantee.
  6. Seashells Hospitality Group urges guests to have fully covered travel insurance. Seashells accepts no responsibility or liability for guest’s personal belongings or motor vehicles.
  7. Whilst the utmost care is taken to ensure that the description of facilities and services of Seashells properties is accurate, these are continually being changed. Therefore, if a feature is essential in a guest choosing a property please confirm with the property at the time of booking.
  8. Provision of complimentary cots and highchairs is on an availability basis.  These should be arranged with the property directly prior to arrival.
  9. All Seashells Properties offer fully self-contained apartments with full kitchen and laundry facilities. Guests staying 7 or more nights will receive a weekly service.
  10. All Seashells Properties are smoke free and all apartments are non-smoking.
  11. Seashells properties do not have 24-hour reception.   For arrivals after hours, guests must contact the properties directly during office hours to obtain arrival instructions and the code to collect their keys.
  12. All Seashells properties offer complimentary car parking.  This is subject to availability and on a first come first serve basis.
  13. Free Wi-Fi is provided daily for up to 500mb (resets every 24 hours).  Additional access is available for purchase.