Seashells Scarborough FAQ
Why choose serviced apartments?
All of our apartments offer large, spacious living areas with separate bedrooms, bathrooms, a full kitchen and laundry. They offer a home away from home and are larger than an average hotel room, ideal for anyone who wants to have the facility to cook their own meals, or just additional space for the family.
Is linen provided?
Yes, all bed linen, pillows & bath towels are provided.
How often are the rooms serviced?
All apartments are fully self-contained and therefore are not serviced daily. However, if the duration of your stay with us is 7 nights or more, you will receive a full mid-week service. This includes a linen change and replenishment of all items.
You may request your room to be serviced more frequently. The following charges apply for a full service:
1 Bedroom Apartment – $38.50 per service
2 Bedroom Apartment – $49.50 per service
3 Bedroom Apartment – $55.00 per service
Is there a cost for car parking?
There is ample parking at the property and is provided free of charge.
Is there a restaurant on site?
As our apartments are self-catering, we do not have a restaurant on site. There are nearby restaurants within walking distance. Further information is available at check-in.
What internet facilities are available?
Free unlimited Wi-Fi is provided.
How far from the airport are you?
Perth Domestic Terminal is approximately 30 minutes drive and Perth International Airport a 45 minute drive, traffic permitting. Taxi fares are estimated at $60 – $70 AUD- one-way.
Do all apartments have ocean views?
Our two and three bedroom room types have views of the Indian Ocean.
How many floors does the property have?
The Collections complex is 2 storeys with external stair access only. The Apartments and Wing Apartments are in the main Seashells building which is 4 storeys with lift access available. The 3 bedroom apartments are located in Sandcastles building which is also 4 storeys and has lift access.
How do I confirm my booking?
For bookings made at the ‘Flexible’ and ‘Daily’ rates, the first night’s accommodation will be charged to the credit card provided as a deposit, the balance of your accommodation will be charged upon arrival. Please note that for Peak Season dates and special events, full payment is required 21 days prior to arrival.
For all other rates and offers, payment in full is required at the time of reservation and will be charged to the credit card provided.
Please note all credit card transactions will incur a non-refundable 1.5% fee when using Visa, Mastercard, AMEX and JCB.
How do I cancel my booking?
Cancellations will only be accepted on bookings made on the Flexible Rate and Daily Rate.
For bookings under the Flexible Rate, Cancellations received after 2pm local time 3 day prior to arrival will incur a cancellation fee equal in value to the amount of the 1st-night accommodation charge. Deposits are refundable when cancellations occurs more than 3 days prior to arrival, minus a $50.00 administration fee.
For bookings under the Daily Rate, Cancellations received after 2pm local time 14 day prior to arrival will incur a cancellation fee equal in value to the amount of the 1st-night accommodation charge. Deposits are refundable when cancellations occurs more than 14 days prior to arrival, minus a $50.00 administration fee.
Please note for bookings made on the ‘Flexible’ and ‘Daily Rates’ during peak season dates and special events, cancellations received outside of 21 days of arrival will be charged the cost of one night’s accommodation. Bookings cancelled (or part thereof) within 21 days of arrival are non-refundable and non-transferable.
No Show reservations will be charged the first-night accommodation charge. No Show Reservations will have any remaining nights booked cancelled.
During Peak Season (14 December to 31 January), school holidays and Special Events, full payment is required 21 days prior to arrival. Cancellations received up to 2pm local time 21 days prior to arrival will incur a cancellation fee equal in value to the amount of the 1st-night accommodation charge. After this time, the booking is non-refundable.
All other rate types are Non-Refundable. Full payment is processed at the time of reservation. No cancellations or refunds are accepted on these reservations.
All credit card payments will attract a non-refundable 1.5% surcharge for Visa, MasterCard, American Express and Diners.
Rates cannot be amended once bookings are confirmed and specials cannot be used in conjunction with any other offer.
What are the check in & out times?
Check in is at 2pm, check out at 10am.
When is the reception open?
Monday to Friday 8.30am to 4pm
Saturday, Sunday & Public Holidays 9am to 3pm
Christmas Day (25 December) reception closed.
How do I check-in after hours?
For arrivals outside of office hours the property must be notified at the time of reservation and a code to the night safe will be provided. Alternatively, guests should contact the property during office hours before arrival to re-confirm arrival time and the code to the night safe for key collection will be advised. The night safe is located outside of reception.
In the event you have not received a code or require assistance in accessing your keys on arrival there is a phone next to the late box which automatically connects to our after hours service.
What is required at check-in?
Where there is a balance of accommodation due, this must be paid upon check-in. All guests are also required to provide a valid credit card for pre-authorisation along with valid photo identification. Cash bonds will not be accepted.
What is your extra person policy?
Room Capacities shown indicate the maximum number of guests permitted using existing bedding and they apply to both adults & children. In some room types an extra rollaway bed can be provided at a cost of $40 per night. Cots & Highchairs are provided free of charge.
What is your party policy?
Seashells properties encourage guests to enjoy their stay whilst keeping in the mind the enjoyment of others. We kindly ask that all guests are quiet by 10pm. Whilst guests can have visitors, we strictly prohibit parties in any of our apartments. Guests not adhering to this policy will be asked to leave the premises and may not be refunded.
How old do I need to be to stay?
Guests must be 18 years or over to book a room with Seashells, and must be a legal parent or guardian of the remaining guests, if they are under 18. Photo identification must be provided upon check in.
Accessibility Assessment
Seashells Scarborough has recently completed Quality Tourism Australia’s (QTF) self-assessment to support the accessible community in making informed travel decisions for individual needs. Please refer to our Consumer Guide for property details. Link here
Do you allow pets?
No pets are allowed at the property. Guide or assistance dogs are the only exception.