Frequently Asked Questions

Why choose serviced apartments?

All of our apartments offer large, spacious living areas with separate bedrooms, bathrooms, a full kitchen and laundry. They offer a home away from home and are larger than an average hotel room, ideal for anyone who wants to have the facility to cook their own meals, or just additional space for the family.

Is linen provided?

Yes, all bed linen, pillows & towels are provided.

How often are the rooms serviced?

All apartments are fully self-contained and therefore are not serviced daily. However, if the duration of your stay with us is 6 nights or more, you will receive a full mid-week service. This includes a linen change and replenishment of all items.

Is there a cost for car parking?

There is ample parking at the property and is provided free of charge.

Is there a restaurant on site?

Caves House Hotel offers bistro style dining 7 days a week for breakfast, lunch and dinner. Breakfast hours are 8am-10am, lunch runs from 12 noon through until 9pm.  Closed Christmas and Good Friday.

What internet facilities are available?

Free WiFi is available to all Seashells guests with a daily allowance of 500mb (reset every 24 hours). Above this allowance, additional download charges will apply.

How far from the airport are you?

Perth Domestic and International Terminals are approximately 3 hours drive, traffic permitting. Private charters and bus services are available for airport transfers.

Do all apartments have ocean views?

All room types have garden views overlooking the Caves House Hotel’s heritage listed gardens.

How many floors does the property have?

The Seashells complex is 3 storeys with external stair access along with a lift.

How do I confirm my booking?

For bookings made at the ‘Flexible’ and ‘Daily’ rates, the first night’s accommodation will be charged to the credit card provided as a deposit, the balance of your accommodation will be charged upon arrival.  Please note that for Peak Season dates and special events, full payment is required 21 days prior to arrival.

For all other rates and offers, payment in full is required at the time of reservation and will be charged to the credit card provided.

Please note all credit card transactions will incur a 1.5% fee when using Visa and MasterCard, and 3% for American Express and Diners.

How do I cancel my booking?

Cancellations will only be accepted on bookings made on the Flexible Rate and Daily Rate.

For bookings under the Seashells Daily Rate, cancellations must be received no later than 14 Days prior to arrival.  Initial deposit will be refunded less a $50 administration fee. Cancellations within 14 Days of arrival will be charged one night’s accommodation.

For bookings under the Flexible Rate, cancellations must be received no later than 72 hours prior to arrival.  Initial deposit will be refunded less a $50 administration fee. Cancellations within 72 hours of arrival will be charged one night’s accommodation.

Please note for bookings made on the ‘Flexible’ and ‘Daily Rates’ during peak season dates and special events, cancellations received outside of 21 days of arrival will be charged the cost of one night’s accommodation.  Bookings cancelled (or part thereof) within 21 days of arrival are non-refundable and non-transferable.

For all other rates, cancellations or refunds will not be accepted. Amendments are subject to approval and may incur a $50 processing fee.

Rates cannot be amended once bookings are confirmed and specials cannot be used in conjunction with any other offer.

What are the check in & out times?

Check in is at 2pm, check out at 10am

When is the reception open?

Monday to Friday 0800 – 1700
Saturday and Sunday 0800 – 1600

How do I check-in after hours?

Keys will be left in a secure late box at the main entrance, the code to access the box will be provided upon reservation confirmation.

What is required at check-in?

Where there is a balance of accommodation due, this must be paid upon check-in. All guests are also required to provide a valid credit card for pre-authorisation. Cash bonds will not be accepted.

Is there a day room rate?

Yes, subject to availability, 3pm check out is available at 50% of the daily room rate.

What is your extra person policy?

Room Capacities shown indicate the maximum number of guests permitted using existing bedding and they apply to both adults & children. In some room types an extra rollaway bed can be provided at a cost of $40 per night. Cots & Highchairs are provided free of charge.

What is your party policy?

Seashells properties encourage guests to enjoy their stay whilst keeping in the mind the enjoyments of others. We kindly ask that all guests are quiet by 10pm on weekdays and midnight on weekends. Whilst guests can have visitors, we strictly prohibit parties in any of our apartments. Guests not adhering to this policy will be asked to leave the premises and may not be refunded.

How old do I need to be to stay?

Guests must be 18 years or over to book a room with Seashells, and must be a legal parent or guardian of the remaining guests, if they are under 18. Photo identification maybe requested upon check in.

Do you allow pets?

No pets are allowed at the property.  Guide or assistance dogs are the only exception.

Will there be noise from Caves House?

There is regular outdoor live music played during summertime from Tuesday to Sunday from approximately 5pm to 9pm and acoustic musicians often play on weekends in the afternoon. The style of music is typically folk, acoustic, jazz, folk-rock, feel good tunes and relaxed grooves. There is never any heavy rock music booked. On New Year’s Eve and over Easter there may be a ticketed events and we will advise guests of these ahead of time and if events are scheduled to finish late.

Caves House also provides a gorgeous outdoor cinema on the lawns on Tuesday and Thursday nights during summer and a twilight outdoor market on a Wednesday night in summer.

Most guests at Seashells love the ability to stroll across the lawn and enjoy a meal, some great music, a movie or the markets but please be aware that the music in particular will generate some ambient noise.